Loopnexa
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Government · E-governance

Public services, online and on record.

We move citizen services online, from application to approval to certificate, with every step on record, both languages from day one and the code owned by the department.

  • A fixed-price pilot first
  • Bilingual and accessible
  • Hosted in India, code handed over
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What it is

What is e-governance and citizen services?

Citizen services moved online, from application to approval to certificate, with every step on record and both languages from day one.

Citizen portals, workflows and certificates, bilingual and audit-ready.

Why projects fail

Where it usually goes wrong, and how we prevent it.

Where it goes wrong

  • Citizens queue at offices for services that could be online.
  • Files move between desks for weeks, and nobody can see where a case is.
  • Certificates are signed and issued by hand.
  • Reports for review meetings are put together from registers.

How Loopnexa builds it

  • Map the service as it runs. We sit with officers and counter staff to see every step, form and signature.
  • Design it with officers and citizens. Clickable screens in both languages, tested before build.
  • Pilot one service. One service live in one office, with a written acceptance test.
  • Roll out and hand over. More services and offices, staff trained, code and credentials handed over.

What we offer

E-governance and citizen services, end to end.

  • Citizen service portalsApply online, pay fees, upload documents and track status, on any phone.
  • Workflow and approvalsCases routed desk to desk with time limits, reminders and escalation.
  • Certificates and lettersGenerated in Hindi and English, digitally signed and verifiable by QR code.
  • Grievance and helpdeskComplaints from web, WhatsApp and SMS, tracked to resolution.
  • Dashboards for officersPending cases, delays and service levels, from state to block.
  • IntegrationsDigiLocker, payment gateways, SMS gateways and existing department systems.

Questions

What people ask about e-governance.

Can we start with one service?

Yes. A pilot puts one service online in one office, with a written acceptance test, before any larger commitment.

Will it work in Hindi and English?

Yes. Every screen, message and certificate works in both languages, with Hindi content reviewed by a fluent person.

Where is the data hosted?

In India: on NIC, your State Data Centre or a MeitY-empanelled cloud, as your IT policy requires.

How does it fit with national platforms?

We connect to platforms such as DigiLocker where they exist, and build what they do not cover for your department.

Related services

Often paired with e-governance.

Ready to start with e-governance?

How every project runs, from the first week to support: our method