Loopnexa
Talk to us

Business systems · Support and maintenance

We keep it running.

Monitoring, fixes, security updates, backups and small changes for your website, app or system, with response times in the contract. Even if someone else built it.

  • Response times in the contract
  • Monitoring day and night
  • A monthly report in plain words
Talk to us about support and maintenanceWhatsApp

What it is

What is support, AMC & hosting?

We keep your software running, patched and backed up after launch, including systems another vendor built.

Monitoring, fixes, updates and backups, with response times written into the contract.

Why projects fail

Where it usually goes wrong, and how we prevent it.

Where it goes wrong

  • The vendor who built it no longer answers calls.
  • Nobody knows if the backups work until the day they're needed.
  • An audit flagged security or accessibility issues.
  • Hosting bills keep rising and you don't know what you pay for.

How Loopnexa builds it

  • Check what you have. Even if someone else built it, we tell you plainly what works and what is at risk.
  • Watch it day and night. If your site or app goes down, we know before your users do.
  • Fix and change, on the clock. Raise a request by email, phone or ticket. Response times are in the contract.
  • Back up, patch and report. Daily backups, security updates, and a monthly report anyone can read.

What we offer

Support, AMC & hosting, end to end.

  • AMC plansBug fixes, OS and library updates and small changes, with agreed response times.
  • Hosting in IndiaAWS or Azure India regions (MeitY-empanelled), or your State Data Centre.
  • Security upkeepPatching, SSL, monthly backup restore tests, uptime monitoring.
  • Audit supportWe fix findings and work with your CERT-In empanelled auditor or the STQC review.
  • System takeoverAudit, document and stabilise software built by someone else.
  • Monthly reportUptime, incidents, changes and hours used, on one page.

Questions

What people ask about support and maintenance.

Will you maintain software someone else built?

Yes. The audit tells us what we're taking on and tells you what state it's in. If the code or server access is missing, we tell you before you pay for AMC.

What isn't covered?

New features, redesigns and third-party fees. We quote those separately and tell you before any work outside the plan starts.

Where is it hosted, and who pays?

In India. Cloud accounts are in your name and billed to you, so you can change vendor at any time. Or we bill hosting at cost and show you the receipt.

Do you issue CERT-In audit certificates?

No. Only CERT-In empanelled auditors issue security audit reports. We prepare the system, fix their findings and coordinate the re-tests.

What if we want to leave?

You get the code, credentials, runbook and a handover call. There are no exit fees.

Related services

Often paired with support and maintenance.

Ready to start with support and maintenance?

How every project runs, from the first week to support: our method